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RETURNS POLICY

Our Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) 

Any item that is returned more than 14 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at extremesbeauty@gmail.com

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at extremesbeauty@gmail.com and send your item to:

Extremes, 4 camps Road, Haverhill, Suffolk CB9 8HB.

Shipping Returns

To return your product, you should mail your product to: 

Extremes, 4 camps Road, Haverhill, Suffolk CB9 8HB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

OPENING HOURS

Mon 9am-7pm

Tue 9am-7pm

Wed 9am - 7pm

Thurs 9am-7pm

Fri 9am-7pm

Sat 9am-5pm

Sun 10am-3pm

Please note that our sunbeds close 15 minutes prior to the salon closing.

ADDRESS

Extremes 

4 Camps Road

Haverhill

Suffolk

CB9 8HB

We have a 24 hour cancellation policy in place. We require 24 hours notice to reschedule or cancel an appointment. If less than this is given 50% of the treatment total will be charged. In cases of a ‘no show’, 100% of the treatment total will be charged.

CONTACT

Tel: 01440 709900

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